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Electrical Customer Service Technician

Location:Detroit Lakes, MN
Salary Range:Dependent Upon Experience
Benefits:Comprehensive Benefits Package including stock ownership.
Employment Type:Full Time

Electrical Customer Service Technician

Bilingual Spanish and English

Own your future and become an employee-owner with SJE-Rhombus. SJE-Rhombus®, a 100% employee-owned company dedicated to water and wastewater control, markets its products globally under three brands: SJE-Rhombus®, CSI Controls® and Primex®. Offering a broad end to end suite of products and services, including float switches, alarms, control panels, web-based SCADA and integrated systems, SJE-Rhombus is proud to provide innovative products with exceptional customer service. We are looking for the next exceptional employee-owner to join the team representing the SJE-Rhombus® brand dedicated to serving OEM and wholesale customers supplying the water and wastewater markets as a bilingual Spanish and English Electrical Customer Service Technician at the Detroit Lakes MN location.


The Electrical Customer Service Technician position provides exceptional customer service to customers with technical phone support, accurate order processing and supports the regional sales and marketing teams with projects.

Responsibilities Include:

  • Technical phone support and troubleshooting of customer issues

  • Creating bill of materials and electrical schematics

  • Accurately processing customer orders

  • Providing exceptional customer service

  • Supporting the sales and marketing teams


Qualified candidates must be technically minded, service and detail oriented, the ability to handle multiple priorities and have strong written and verbal communication skills. The ability to read electrical schematics and be fluent in Spanish is required. A two-year electrical or electronics degree or equivalent experience is required. Prior customer service experience, computer experience of an MRP system and Microsoft Office products is preferred. 

SJE-Rhombus offers our employee-owners competitive wages, health insurance, full benefits package, opportunities for career advancement, extensive corporate training program, Employee Stock Ownership, 401(k) plans and up to 19 paid days off during the first year. Learn more about our company and apply on-line at EOE/Drug Testing


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